Making a Complaint
We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us. Please call us on 08 9388 1404, send us an email or put your complaint in writing to our office (PO Box 841, Subiaco WA 6904). You can direct your complaint to your financial adviser or to our Managing Director – Stephen Tangney.
We aim to resolve complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint.
If you are not satisfied with our response after 30 days, you can lodge your complaint with the Australian Financial Complaints Authority. You can contact AFCA on 1800 931 678 or via their website www.afca.org.au. AFCA provides fair and independent financial services complaint resolution which is free to consumers.
Our Clients
“When, I should firstly say many thanks in appreciation of your review of our insurances and your wise counsel at the time of setting up the policies a few years ago for myself and my wife. These have certainly amounted to a more balanced and appropriate insurance portfolio that was more closely aligned with our lifestyle and needs. Knowing that there is a new cash reserve in our personal financial structure will make the treatment path I am about to start a whole lot less worrying.
So again, many thanks for the quality of advice at the time of instigating the policies, also for making the claims process easy and for keeping me informed as to the progress of the claim. Your professionalism and compassion has been outstanding and it’s truly been a delight in working with you all at Artisan Financial Services.”
– Ray – Nedlands, WA
“My wife and I needed to know the best steps to take regarding our finances and planning for the future. Artisan Financial Services has provided excellent financial service to my wife and I, understanding our personal financial situation, as well as where we wish to be in the future.
They explain everything in simple terms. I’m a lot more comfortable with my finances now and therefore my life has changed as a result of dealing with Stephen at Artisans.
I would recommend others to Artisan Financial Services”
– Steve – Booragoon, WA
“We needed real advice about our existing superannuation arrangements and discussed what we actually wanted to achieve and do in the future. After working through the pros and cons Ryan helped us set up and now run our self managed super fund. He takes away the stress of making such changes and project managed the whole process for us, as well as now making sure we are on track with all our finances.
Being a smaller firm Artisans are friendly and easy to deal with and we would recommend them to other potential clients.”
– James – Scarborough, WA
“I was near retirement and needed advice on my superannuation. Stephen provided excellent advice and was able to successfully manage my superannuation and other financial assets during the financial crisis. I now have a better understanding of our financial status and what my wife and I need to do in the future.
I recommend others seek advice from Artisan Financial Services.”
– Allan – Wanneroo, WA
CFP® and CERTIFIED FINANCIAL PLANNERS® are certification marks owned outside the U.S. by the Financial Planning Standards Board Ltd and used by the FPA under licence.